Privacy Policy

We collect personal information to provide reservation and hospitality services.

Required: Full name, phone number, email address

Optional: Purpose of stay, special requests

Collection methods: Website reservation form, phone reservations, messenger inquiries (WhatsApp, LINE, WeChat)

Room reservation and guest management

Customer inquiries and complaint resolution

Service improvement and marketing communications (with consent)

Compliance with legal obligations

Reservation and stay records: 5 years from checkout (Tourism Promotion Act)

Customer inquiry records: 3 years after resolution (E-Commerce Act)

Marketing consent records: Until consent is withdrawn

Personal information is destroyed without delay after the retention period expires.

We do not share personal information with third parties except in the following cases:

When the customer has given prior consent

When required by law or requested by investigative authorities

When minimum information is shared with payment processors for transaction processing

Electronic files: Permanently deleted using irrecoverable methods

Paper documents: Destroyed using a shredder

Expired personal information is destroyed within 5 days of expiration.

You may request access to, correction of, deletion of, or suspension of processing of your personal information at any time.

How to request: Via email or phone after identity verification

Processing time: Within 10 days of receipt

We may use cookies to enhance your browsing experience.

You can refuse cookies through your browser settings, though some services may be limited.

For any privacy-related inquiries, please contact us using the information below.

This privacy policy may be updated in accordance with changes in law or company policy.

Changes will be announced on the website and take effect 7 days after posting.